At Sehaj Transport Inc., we strive to deliver transparent, high-quality dispatch and freight management services to independent owner-operators and fleet managers. This Cancellation & Refund Policy outlines our guidelines for dispatch service fee payments, cancellations, and refund requests.

1. General Service Fee Terms

Sehaj Transport Inc. operates on a service-fee model (either a fixed weekly dispatch fee or an agreed-upon percentage per booked load rate confirmation). Because our team incurs operational costs and performs rate negotiation services immediately upon booking, specific refund conditions apply.

2. Dispatch Service Fees & Load Booking Refunds

Booked & Dispatched Loads: Once a rate confirmation (Rate Con) is signed, accepted, and the dispatch workflow is initiated, the dispatch fee for that load is non-refundable.

Broker Cancellations (TONU / Truck Ordered Not Used): If a broker or shipper cancels a load prior to pickup through no fault of the carrier, Sehaj Transport Inc. will assist the carrier in collecting a TONU fee. Dispatch fees for TONU payments will be adjusted proportionally, but standard booking fees remain non-refundable if replacement loads are secured.

3. Weekly Subscription & Retainer Plans

For carriers enrolled in weekly retainer or flat-fee dispatch plans:

• ✔ Advance Cancellations: You may cancel your weekly dispatch service agreement by providing a written 24-hour notice before the billing cycle begins. Unused upcoming weeks will not be charged.
• ✔ Mid-Week Cancellations: If you cancel mid-week after active load search, rate negotiations, or load bookings have been performed, the weekly fee is non-refundable.

4. Eligible Refund Conditions

Refunds or account credits may be granted under the following exceptional circumstances:

• ✔ Duplicate charges resulting from a payment gateway processing error.
• ✔ Overpayment of service fees beyond the agreed-upon contract rate.

5. Requesting a Refund

To submit a refund inquiry, please email our billing department with your load rate confirmation number, billing receipt, and reason for the request. Approved refunds will be processed back to the original payment method within 5–7 business days.

6. Contact Billing

If you have any questions regarding payments, billing adjustments, or refunds, reach out to us:

• ✔ Company: Sehaj Transport Inc.
• ✔ Billing Email: info@sehajtransport.com
• ✔ Phone: +1 (209) 970-3371